cancellations / deferrals
In compliance with running industry policy, all entry fees are non-refundable. This policy applies to all registrants whether you are injured, have an unexpected family/business emergency, have a medical emergency, or anything else. Race entry fees and ancillary purchases are non-refundable and non-transferable under any and all circumstances including the cancellation of the Event, a rescheduling of the Event to a different date, or the Event conducted at a shorter distance or as a virtual event. There are NO exceptions.
Due to the strenuous nature of training for a half marathon, we will allow deferrals for the half marathon only and if all of the rollover guidelines are met (see below).
To defer/rollover your half marathon entry you must send your request by November 6, 2020. After this deadline notifications will not be valid. Rollovers are not automatic if you cancel. Rollover entries are only valid for the following year’s event, i.e. 2018 for 2019. A $25 rollover fee applies before October 22 and a $50 fee applies until November 6.
The defer option can be found by logging on to RunSignUp, navigating to Profile > Upcoming Events > Manage Registration > Defer Registration located on the top of the page. For help click here.
We do not allow deferrals for the 5K or complimentary entries.
Rollover entries are only valid for the Half Marathon if all guidelines are met and only for the following year’s event, i.e. 2019 to 2020.
TRANSFER YOUR ENTRY TO ANOTHER PERSON
You can transfer your registration to another participant until October 31st for an additional $25 processing fee. To transfer to another runner log on RunSignup and select Profile > Upcoming Events > Manage Registration > Transfer to Another Runner located on the top of the page.
There are two types of participant transfers, "Gifts" and "Transfer Requests".
"GIFTS", where the registrant gives their registration to another user, does not receive a refund, and the recipient is able to register for free.
"TRANSFER REQUESTS", where the registrant offers their registration to another user, and upon that user's paid registration, the original registrant receives a refund.
For more info click here.
RunSignUp has partnered with Allianz Global Assistance (AGA) to provide participants with "Registration Insurance".
If you have purchased event registration insurance for an event and have a question or claim please contact Allianz Global Assistance as follows:
To manage your policy or file a claim, please visit www.eventregistrationprotection.com.
If you have questions regarding your insurance, please contact Allianz Global Assistance at 1-888-497-6987.